Real-time coaching, automatic scoring, and CRM sync — without adding a QA manager.
While the customer is still on the phone, FixFox shows your CSR exactly what to ask next — job type, scope, timeline, access, budget — so nothing important gets skipped.
If a required intake question gets skipped, FixFox flags it on screen immediately — while the customer is still there to answer it. Not after the call ends.
Your intake script runs on screen during every call. New hires follow the same process as your best CSR from day one — no memorization required.
After the call, FixFox scores the intake against your checklist and creates a summary. Managers see what was captured and what was missed — without listening to recordings.
Every CSR runs the same intake process regardless of experience level. FixFox keeps the call on track so your customers always get a professional, thorough intake.
Call summaries and captured details sync automatically to Jobber, Housecall Pro, and ServiceTitan. No manual data entry after the call.
New team members follow the same intake process as your best CSR from their first call. FixFox guides them through every question in real time — no shadowing required.
Calls that capture complete project details book at a higher rate. FixFox helps your team get the information that turns inquiries into scheduled jobs — while the customer is still on the line.
When multiple CSRs handle calls, intake quality varies. FixFox keeps every call on the same script so customers always get a thorough, professional intake regardless of who answers.
Book a demo and see how AI Call Coach helps your team capture the details that turn inquiries into scheduled jobs.